Privacy and cookies

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, please do tell us.

We are constantly vigilant for credit card or other fraud. We report all charge backs to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.

We take no responsibility for any information which may be unlawfully available to hackers and snoopers. . The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

We do not market to children. We do collect data on children over 16 years of age who may join to use icomplete.com. Such child members will inevitably visit other parts of the site and will be subject to whatever on site marketing they find, wherever they visit.

Here is a list of the information we collect, and why it is necessary to collect it:

1 Basic identification and contact information

Basic identification and contact information such as your name and contact details. This information is used:

1.1 to provide you with the services which you request;

1.2 to maintain our accounts;

1.3 for billing;

1.4 to enable us to answer your enquiries;

1.5 for verifying your identity for security purposes;

1.6 for marketing our services and products;

1.7 to help make our web site as useful to you as possible;

1.8 information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

2 Your domain name and email address

Your domain name and email address are recognised by our servers and the pages that you visit are recorded. This information is used:

2.1 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;

2.2 to send you news about the services to which you have signed up;

2.3 to tell you about other of our services.

3 Financial information, including credit card details

This information is used to obtain payment for goods and services you have ordered from us. This information is taken through a page certified as secure by GlobalSign. You will note that this page has a web address starting “https”, not “http”. The additional “s” denotes its secure status. Such information is automatically encrypted as soon as you confirm it and passes in encrypted form to us and our contracted merchant service provider, who automatically arranges the transfer from your bank account to ours. We store the encrypted version on our servers, to save you having to re-enter it when you buy from us again, after when it is automatically deleted. The encrypted information is retained for a period of 24 months, when it is automatically deleted.

Note: your Internet browser may produce a warning message. This is automatic and does not reflect on the high level of security built into our system.

4 Your icomplete.com personal profile

Your icomplete.com personal profile is private to you. This information is not used for any third-party marketing purposes of any sort. Information, which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service. Some of this information is classified as sensitive information by the UK Data Protection Act 1998. We make the assumption that in giving this information to us, you consent to our holding it for the duration of your membership plus 12 months.

5 Information volunteered by you

Information volunteered by you for a particular purpose, for example a personal profile, survey, job application form, or contest. This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires. We will make absolutely clear on the face of the page, any intention to publicise the name of a winner.

6 Use of Cookies – Summary

6.1 The Cookies on this website consist of:

6.1.1 Session cookies which help with form filling, remembering the information input when navigating between pages. These are destroyed when the browser window is closed.

6.1.2 Google Analytics cookies for monitoring website usage.

6.2 Information about Cookies

6.2.1 Some pages on this site use “cookies,” which are small files that the site places on your hard drive for identification purposes. These files may be used for site registration and customisation the next time you visit us, and to make navigating the website more user-friendly.

6.2.2 A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may find it harder to access certain information on this site.

6.3 How to Control and Delete Cookies

You can use your browser to determine which type of cookies are allowed and you can delete existing cookies.

6.4 Compliance with EU Cookie Law

In accordance with recommendations by the Information Commissioners Office (ICO) we have taken the following steps to comply with the EU Privacy and Electronic Communications Directive (PECD). These include:

6.4.1 Performing a Cookie Audit

6.4.Assessing the Intrusiveness of any Cookies

6.4.Providing information about Cookies on the website

6.4.Providing information to users to how to control the cookies in their browser

7 Affiliate information

This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used:

7.1 to maintain our accounts and affiliate records;

7.2 for billing;

7.3 to enable us to answer your enquiries;

7.4 for verifying your identity for security purposes;

7.5 to send you news about the services to which you have signed up;

7.6 to tell you about other of our services.

8 Business information

This is information given to us in the course of your business and ours such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.

9 Disclosure to the government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

10 Information request

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:
info@icomplete.com

We are

White Fluffy Cloud Limited (trading as icomplete.com) incorporated in England and Wales under the company registration number 7960198 with our registered office situated at Pinehurst, Huntsman Lane, Wrotham Heath, Sevenoaks, Kent, TN15 7SS, United Kingdom.

Our contact details are

Email:
Website:
Telephone:
Fax:
  info@icomplete.com
www.icomplete.com
+44 (0) 1793-250-000
+44 (0) 1793-250-009

Version: 20121204PP