Has the hand-written signature had its day?

November 9th, 2016


On 1 July 2016, the European Union implemented new rules for electronic signatures, giving them the same legal weight as their “wet” – or ink-based – written counterparts.
The new eIDAS (European Identity and Trust Services) regulation has effectively put an end to a confusing patchwork of laws, making them consistent across every EU country.
So why has it taken so long? After all, the idea of a digital signature or certificate that proves you are who you say you are has been around for many years.
Businesses have been slow to adopt electronic signatures because “until now, there has been no legal framework or regulation which properly defines them,” argues Mark Greenaway, director of digital media at software firm Adobe.
Such confusion has fuelled scepticism.
“The technology has been around for a while, but adoption in the UK is now commencing because people are starting to believe in it,” says Richard Croft, chief communications officer at software company Legalesign.

‘Weak evidence’
The problem with written signatures – even those signed with a beautiful pen and a practised flourish – is that they can be forged.
“A [written] signature is simply weak evidence that somebody agreed to do something,” says Jon Geater, chief technology officer at Thales e-security.
“It is not exactly unique or special, nor does it prove particularly well that a person was genuinely present or consenting.”

Digital counterparts, on the other hand, whether using blockchain technology, which relies on a consensus agreement before verifying a signature, or password-based digital signatures, do away with this uncertainty.
“Modern digital technology provides considerably greater assurance that a piece of information was genuinely approved or agreed,” says Mr Geater.
This enables business relationships to be “described, enforced and verified without the unnecessary involvement of superfluous middlemen, and with much greater levels of proof,” he says.
Ron Hirson, chief product officer at US-based tech firm DocuSign, agrees, saying: “The benefits of digital business are outweighing the nostalgia of the hand-written signature.”

By Nicola K Smith Technology of Business reporter, BBC News

CRM with integrated e-signature

UK based CRM software business icomplete.com are seeing an uptake from SME’s to use e-signature documentation for business too and have integrated this functionality into their platform to make the whole process easy.

Clients can now be sent the documentation by email through the company’s icomplete account. The client signs the document electronically and emails it straight back and it automatically gets stored inside the CRM against the contact record.



Also in the News

CRM VoIP with Call Centre Features

icomplete CRM VoIP is cloud based and popular with call centre businesses. It offers them flexibility to set up their call centre, help-desk or sales team from anywhere. Many use remote workers to keep down cost. The platform can be customised to adapt to specific needs and requirements with access to our in-house development team. The system also has integrated SMS, email, emarketing, task management, calendar booking and direct mail services to provide great work flow automation triggers key to any call centre company. Improve productivity and activate marketing or sales follow up at a touch of a button. Financial Services love the call recording and muting services as they are PCI compliant. Popular CRM VoIP Features used by business […]

  Keep Reading

Discover # 1 CRM and Call Centre VoIP Telephony tools to train your telesales, help-desk or call centre team?

When it comes to performance and results your sales team is only as good as the time you invest in them. One key aspect to their success is in the quality of your in-house training program so it is important that you have right tools to make it happen. Many businesses setting up help-desks and call centre telesales teams are using a combination of CRM and integrated VoIP telephony to help them achieve this. Converging CRM and VoIP functionality enables businesses to: Easily monitor the quality of a telesales call. When a new telesales recruit comes on board a trainer will shadow them to guide them through the company best practice guidelines on handing calls and answering questions. Trainers will […]

  Keep Reading

Cloud CRM and VoIP telephony dominating the business market – why?

voip and crm, call recording, voip technology,small business crm, call centre crm, mobiles, tablets, telecoms, landline. sip, voip software

  Keep Reading

Increase Sales with Automated CRM Lead Management

Gartner research reveals that companies that automate lead management see a 10% or greater increase in revenue within 6-9 months

  Keep Reading

Cloud services 26% faster and are 21% more profitable for small business

Deloitte and Google collaborate to bring you the latest news on the reasons why small businesses continue to choose cloud services to run their business. Technology is critical in today’s environment and this latest research suggests SMBs spending more on it perform better. Cloud technology has enabled newer SMBs to adopt advanced technology and practices earlier in their lives. The key benefits of cloud are: scalability, flexibility, cost, innovation, maintenance and security. SMBs that use cloud services grow 26% faster and are 21% more profitable, new report shows Click here to find out more

  Keep Reading

Integrated calls with your Contact Managment CRM

One of the main forms of communications between you, your clients, suppliers and customers, is your business telephone system one that can track who said what to who and when is vital to the business. • Eliminate the risk of missing important calls again or sales teams over calling prospects. • Improved communication between you and your customers with instant call recording play-back • Track and monitor your best (and worst) telesales team performance via call report statistics A modern telephone system can have many great features such as: Integrated calls with your CRM system – Connect your contacts to your calls provides a powerful way to track conversations, pick up calls on-the-go, improve response rates with click2call. Call Recording […]

  Keep Reading

Thought your data was ‘safe’ with USA companies … well think again!

Courts in the USA have told Microsoft that they must hand over data (email communications) they are holding on servers based overseas in Dublin, Ireland. The warrant was issued under a US law called Stored Communications Act, which allows the US government to search and seize stored data. Microsoft said that it didn’t extend beyond the “territorial limits of the United States”, but a judge has rejected this and order that the data is handed over. Microsoft has said that they will appeal this judgement – but this could have grave implications for data protection for all. In order to obtain your data the US law enforcement agencies only have to show “probable cause” to a magistrate – which is […]

  Keep Reading

Heartbleed Bug – What is it and what you need to do?

As a CRM provider we have a responsibility to keep our clients up to date with any security threats – although icomplete CRM hasn’t been compromised at all and there is no implication to your icomplete CRM we are however advising you to change your passwords for all sites that you use as a precautionary measure. If you want to find out more about the Heartbleed alert please click on the link below to the BBC website:

  Keep Reading

Join our newsletter