November 26th, 2013
CRM VoIP telephony uptake by small business owners has soared over the last few years. It offers cheaper call rates and is packed with fantastic features that businesses love. This new breed of CRM VoIP platform couldn’t get much better and here’s why:
Managers are able to track and measure team productivity. The CRM joins up all forms of communications that can be logged and stored all-in-one place centrally. The team work better because it ensures that nothing gets missed or duplicated. The calls get logged against users and contact record so the team can see who called who and when. Calls can be played back with call recording too. Keeping everyone in the team up to date from an email sent, a phone call made and a sale closed.
Many businesses are now employing home workers using CRM and VoIP as they can stay in touch online with their remote team and monitor their activity from anywhere. A massive saving on office overheads, utilities, commuting costs etc.
Home workers sector is a rapidly growing market as more people are choosing not to commute and companies are looking at ways to cut costs. Making it a win win situation.
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When it comes to your back up and storage just how safe is your business data? Businesses concerns over data use and protecting their data. When it comes to company data businesses need to be careful on a number of levels: Where is it stored? Who has access to it? Nine in 10 people have no idea what companies do with the personal information the firms hold about them, a survey suggests. The Chartered Institute of Marketing (CIM) survey of 2,500 people also found 57% did not trust the companies to handle their data responsibly. And 51% complained that they had been contacted by organisations that had misused their data. The CIM says personal data policies on websites should be […]
CRM with built in electronic signature software Business are looking at ways to automate signed documents for contracts, quotations, renewal policies etc. On 1 July 2016, the European Union implemented new rules for electronic signatures, giving them the same legal weight as their “wet” – or ink-based – written counterparts. The new eIDAS (European Identity and Trust Services) regulation has effectively put an end to a confusing patchwork of laws, making them consistent across every EU country. So why has it taken so long? After all, the idea of a digital signature or certificate that proves you are who you say you are has been around for many years. Businesses have been slow to adopt electronic signatures because “until now, […]
CRM VoIP is cloud-based with call centre features. Many businesses like it because it has a very flexible environment to set up their call centre, help-desk or sales team from anywhere. Clients love our Call Centre CRM software because it is customisable to meet the needs and requirements of many different types of business whatever their size or budget. Many use it to integrate with other software and our in-built services and API. All communications such as: SMS, email, emarketing, task management, calendar booking and direct mail services can be automated to improve on follow ups and renewals. Popular CRM VoIP Call Centre Features: Click2call with caller ID pop-up alert PCI Compliant Call Mute Forward calls where you need […]
#1 CRM VoIP Telephony tools When it comes to performance and results your sales team is only as good as the time you invest in them. The quality of your in-house training program is crucial. Many businesses use a combination of CRM VoIP telephony tools to achieve this. They are able to: Easily monitor the quality of a telesales call. Trainers will often dial into a call to listen to the interaction of the new recruit and caller. They want to ensure accurate information is given and dealt with in a professional manner. VoIP features include: barge (take over the call), listen and whisper (coach trainee with caller on mute). Create on-screen pop up script material at the right time […]
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Integrated calls with your Contact Managment CRM System One of the main forms of communications between you, your clients, suppliers and customers, is your business telephone system one that can track who said what to who and when is vital to the business. • Eliminate the risk of missing important calls again or sales teams over calling prospects. • Improved communication between you and your customers with instant call recording play-back • Track and monitor your best (and worst) telesales team performance via call report statistics A modern telephone system can have many great features such as: Integrated calls – Connect your contacts to your calls provides a powerful way to track conversations, pick up calls on-the-go, improve response rates […]