CRM VoIP Telephony – the perfect match

November 26th, 2013

CRM VoIP telephony call centre features

CRM VoIP telephony uptake by small business owners has soared over the last few years. It offers cheaper call rates and is packed with fantastic features that businesses love. This new breed of CRM VoIP platform couldn’t get much better and here’s why:

CRM VoIP Telephony working in synergy

Managers are able to track and measure team productivity. The CRM joins up all forms of communications that can be logged and stored all-in-one place centrally. The team work better because it ensures that nothing gets missed or duplicated. The calls get logged against users and contact record so the team can see who called who and when. Calls can be played back with call recording too. Keeping everyone in the team up to date from an email sent, a phone call made and a sale closed.

Improving productivity

  • Call logs stored against a contact, who called who, when, how long and how much did it cost which can then be pulled off into a call report statistics.
  • PCI compliant Call recording – stored as wav files against a contact – replayed as and when needed i.e. to confirm what was quoted or agreed for a deal or project; to verify what was discussed on financial advise so nothing has been mis-sold (call recording now part of financial regulations in financial sector); training purposes to ensure team members are presenting the company products and services in the best way and much more
  • Caller ID – see who is calling in real-time
  • Click2call – improve call response rates and if running a sales or support team it will increase productivity levels
  • Call diversion – busy times route the calls to where the resource is or if you are out of office route calls to your mobile or to another member of the team so no caller gets stuck on voicemail
  • Mobile Call Integration – track mobile calls and store call recordings against a contact

Flexible Working

Many businesses are now employing home workers using CRM and VoIP as they can stay in touch online with their remote team and monitor their activity from anywhere. A massive saving on office overheads, utilities, commuting costs etc.

Home workers sector is a rapidly growing market as more people are choosing not to commute and companies are looking at ways to cut costs. Making it a win win situation.

Discover more – sign up for online demo or free trial.

 

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