January 28th, 2016
Business owners are far more picky these days when it comes to purchasing business software and installing telecoms into their businesses. They want faster software, that’s easy to use and looks good. They don’t want to deal with network maintenance or IT specialists when the cloud does it all, cheaper and better.
They choose software that can deliver real-time team activity tracking as well as a centralised hub to share, connect and communicate better together. They love their mobiles and tablets and want to stay in touch and cloud CRM does not disappoint. They are also discovering the virtues of VoIP telephony and all the features that come with it, at a fraction of the cost of landline telephony. Who can blame them, don’t use deserve better for your business?
Click for a demo now and judge for yourself online demo
On 1 July 2016, the European Union implemented new rules for electronic signatures, giving them the same legal weight as their “wet” – or ink-based – written counterparts. The new eIDAS (European Identity and Trust Services) regulation has effectively put an end to a confusing patchwork of laws, making them consistent across every EU country. So why has it taken so long? After all, the idea of a digital signature or certificate that proves you are who you say you are has been around for many years. Businesses have been slow to adopt electronic signatures because “until now, there has been no legal framework or regulation which properly defines them,” argues Mark Greenaway, director of digital media at software firm […]
icomplete CRM VoIP is cloud based and popular with call centre businesses. It offers them flexibility to set up their call centre, help-desk or sales team from anywhere. Many use remote workers to keep down cost. The platform can be customised to adapt to specific needs and requirements with access to our in-house development team. The system also has integrated SMS, email, emarketing, task management, calendar booking and direct mail services to provide great work flow automation triggers key to any call centre company. Improve productivity and activate marketing or sales follow up at a touch of a button. Financial Services love the call recording and muting services as they are PCI compliant. Popular CRM VoIP Features used by business […]
When it comes to performance and results your sales team is only as good as the time you invest in them. One key aspect to their success is in the quality of your in-house training program so it is important that you have right tools to make it happen. Many businesses setting up help-desks and call centre telesales teams are using a combination of CRM and integrated VoIP telephony to help them achieve this. Converging CRM and VoIP functionality enables businesses to: Easily monitor the quality of a telesales call. When a new telesales recruit comes on board a trainer will shadow them to guide them through the company best practice guidelines on handing calls and answering questions. Trainers will […]
Gartner research reveals that companies that automate lead management see a 10% or greater increase in revenue within 6-9 months
Deloitte and Google collaborate to bring you the latest news on the reasons why small businesses continue to choose cloud services to run their business. Technology is critical in today’s environment and this latest research suggests SMBs spending more on it perform better. Cloud technology has enabled newer SMBs to adopt advanced technology and practices earlier in their lives. The key benefits of cloud are: scalability, flexibility, cost, innovation, maintenance and security. SMBs that use cloud services grow 26% faster and are 21% more profitable, new report shows Click here to find out more
One of the main forms of communications between you, your clients, suppliers and customers, is your business telephone system one that can track who said what to who and when is vital to the business. • Eliminate the risk of missing important calls again or sales teams over calling prospects. • Improved communication between you and your customers with instant call recording play-back • Track and monitor your best (and worst) telesales team performance via call report statistics A modern telephone system can have many great features such as: Integrated calls with your CRM system – Connect your contacts to your calls provides a powerful way to track conversations, pick up calls on-the-go, improve response rates with click2call. Call Recording […]
Courts in the USA have told Microsoft that they must hand over data (email communications) they are holding on servers based overseas in Dublin, Ireland. The warrant was issued under a US law called Stored Communications Act, which allows the US government to search and seize stored data. Microsoft said that it didn’t extend beyond the “territorial limits of the United States”, but a judge has rejected this and order that the data is handed over. Microsoft has said that they will appeal this judgement – but this could have grave implications for data protection for all. In order to obtain your data the US law enforcement agencies only have to show “probable cause” to a magistrate – which is […]
As a CRM provider we have a responsibility to keep our clients up to date with any security threats – although icomplete CRM hasn’t been compromised at all and there is no implication to your icomplete CRM we are however advising you to change your passwords for all sites that you use as a precautionary measure. If you want to find out more about the Heartbleed alert please click on the link below to the BBC website: