February 4th, 2016
When it comes to performance and results your sales team is only as good as the time you invest in them. The quality of your in-house training program is crucial. Many businesses use a combination of CRM VoIP telephony tools to achieve this. They are able to:
Trainers will often dial into a call to listen to the interaction of the new recruit and caller. They want to ensure accurate information is given and dealt with in a professional manner. VoIP features include: barge (take over the call), listen and whisper (coach trainee with caller on mute).
On-screen script documentation to assist the team can be crucial to your business, to ensure no misleading information is given. It stages the call and processes needed to be carried out to a successful conclusion.
E-signature documentation can be set up to automatically send to the caller to sign and email back. The signed document is then stored against the relevant contact record.
Managers can go into a contact record at any time, see who took the call, how long the call lasted and playback the call recording that automatically gets stored against the contact. They can assess how the call was answered and was it done in a timely manner.
Click2call enables the team to get to the next call quickly without having to dial manually. Contacts and leads can be separated in the database and allocated efficiently to each team member.
Author: Claire Hibbert – CRM and VoIP for small business with telesales, help-desk and call centre teams.
When it comes to your back up and storage just how safe is your business data? Businesses concerns over data use and protecting their data. When it comes to company data businesses need to be careful on a number of levels: Where is it stored? Who has access to it? Nine in 10 people have no idea what companies do with the personal information the firms hold about them, a survey suggests. The Chartered Institute of Marketing (CIM) survey of 2,500 people also found 57% did not trust the companies to handle their data responsibly. And 51% complained that they had been contacted by organisations that had misused their data. The CIM says personal data policies on websites should be […]
CRM with built in electronic signature software Business are looking at ways to automate signed documents for contracts, quotations, renewal policies etc. On 1 July 2016, the European Union implemented new rules for electronic signatures, giving them the same legal weight as their “wet” – or ink-based – written counterparts. The new eIDAS (European Identity and Trust Services) regulation has effectively put an end to a confusing patchwork of laws, making them consistent across every EU country. So why has it taken so long? After all, the idea of a digital signature or certificate that proves you are who you say you are has been around for many years. Businesses have been slow to adopt electronic signatures because “until now, […]
CRM VoIP is cloud-based with call centre features. Many businesses like it because it has a very flexible environment to set up their call centre, help-desk or sales team from anywhere. Clients love our Call Centre CRM software because it is customisable to meet the needs and requirements of many different types of business whatever their size or budget. Many use it to integrate with other software and our in-built services and API. All communications such as: SMS, email, emarketing, task management, calendar booking and direct mail services can be automated to improve on follow ups and renewals. Popular CRM VoIP Call Centre Features: Click2call with caller ID pop-up alert PCI Compliant Call Mute Forward calls where you need […]
voip and crm, call recording, voip technology,small business crm, call centre crm, mobiles, tablets, telecoms, landline. sip, voip software
Gartner research reveals that companies that automate lead management see a 10% or greater increase in revenue within 6-9 months
Deloitte and Google collaborate to bring you the latest news on the reasons why small businesses continue to choose cloud services to run their business. Technology is critical in today’s environment and this latest research suggests SMBs spending more on it perform better. Cloud technology has enabled newer SMBs to adopt advanced technology and practices earlier in their lives. The key benefits of cloud are: scalability, flexibility, cost, innovation, maintenance and security. SMBs that use cloud services grow 26% faster and are 21% more profitable, new report shows Click here to find out more
Integrated calls with your Contact Managment CRM System One of the main forms of communications between you, your clients, suppliers and customers, is your business telephone system one that can track who said what to who and when is vital to the business. • Eliminate the risk of missing important calls again or sales teams over calling prospects. • Improved communication between you and your customers with instant call recording play-back • Track and monitor your best (and worst) telesales team performance via call report statistics A modern telephone system can have many great features such as: Integrated calls – Connect your contacts to your calls provides a powerful way to track conversations, pick up calls on-the-go, improve response rates […]
Courts in the USA have told Microsoft that they must hand over data (email communications) they are holding on servers based overseas in Dublin, Ireland. The warrant was issued under a US law called Stored Communications Act, which allows the US government to search and seize stored data. Microsoft said that it didn’t extend beyond the “territorial limits of the United States”, but a judge has rejected this and order that the data is handed over. Microsoft has said that they will appeal this judgement – but this could have grave implications for data protection for all. In order to obtain your data the US law enforcement agencies only have to show “probable cause” to a magistrate – which is […]