May 11th, 2017
Businesses concerns over data use and protecting their data. When it comes to company data businesses need to be careful on a number of levels:
Nine in 10 people have no idea what companies do with the personal information the firms hold about them, a survey suggests.
The Chartered Institute of Marketing (CIM) survey of 2,500 people also found 57% did not trust the companies to handle their data responsibly.
And 51% complained that they had been contacted by organisations that had misused their data.
The CIM says personal data policies on websites should be clearer and simpler.
Business owners need to be concerned over data use as well as protecting their data and can do this in a number of ways:
November 9th, 2016
CRM with built in electronic signature software Business are looking at ways to automate signed documents for contracts, quotations, renewal policies etc. On 1 July 2016, the European Union implemented new rules for electronic signatures, giving them the same legal weight as their “wet” – or ink-based – written counterparts. The new eIDAS (European Identity and Trust Services) regulation has effectively put an end to a confusing patchwork of laws, making them consistent across every EU country. So why has it taken so long? After all, the idea of a digital signature or certificate that proves you are who you say you are has been around for many years. Businesses have been slow to adopt electronic signatures because “until now, […]
August 1st, 2016
CRM VoIP is cloud-based with call centre features. Many businesses like it because it has a very flexible environment to set up their call centre, help-desk or sales team from anywhere. Clients love our Call Centre CRM software because it is customisable to meet the needs and requirements of many different types of business whatever their size or budget. Many use it to integrate with other software and our in-built services and API. All communications such as: SMS, email, emarketing, task management, calendar booking and direct mail services can be automated to improve on follow ups and renewals. Popular CRM VoIP Call Centre Features: Click2call with caller ID pop-up alert PCI Compliant Call Mute Forward calls where you need […]
February 4th, 2016
#1 CRM VoIP Telephony tools When it comes to performance and results your sales team is only as good as the time you invest in them. The quality of your in-house training program is crucial. Many businesses use a combination of CRM VoIP telephony tools to achieve this. They are able to: Easily monitor the quality of a telesales call. Trainers will often dial into a call to listen to the interaction of the new recruit and caller. They want to ensure accurate information is given and dealt with in a professional manner. VoIP features include: barge (take over the call), listen and whisper (coach trainee with caller on mute). Create on-screen pop up script material at the right time […]