August 1st, 2016
icomplete CRM VoIP is cloud based and popular with call centre businesses. It offers them flexibility to set up their call centre, help-desk or sales team from anywhere. Many use remote workers to keep down cost.
The platform can be customised to adapt to specific needs and requirements with access to our in-house development team. The system also has integrated SMS, email, emarketing, task management, calendar booking and direct mail services to provide great work flow automation triggers key to any call centre company.
Improve productivity and activate marketing or sales follow up at a touch of a button. Financial Services love the call recording and muting services as they are PCI compliant.
Popular CRM VoIP Features used by business owners:
February 4th, 2016
When it comes to performance and results your sales team is only as good as the time you invest in them. One key aspect to their success is in the quality of your in-house training program so it is important that you have right tools to make it happen. Many businesses setting up help-desks and call centre telesales teams are using a combination of CRM and integrated VoIP telephony to help them achieve this. Converging CRM and VoIP functionality enables businesses to: Easily monitor the quality of a telesales call. When a new telesales recruit comes on board a trainer will shadow them to guide them through the company best practice guidelines on handing calls and answering questions. Trainers will […]
January 28th, 2016
voip and crm, call recording, voip technology,small business crm, call centre crm, mobiles, tablets, telecoms, landline. sip, voip software
July 5th, 2015
Gartner research reveals that companies that automate lead management see a 10% or greater increase in revenue within 6-9 months