Hughes Spencer are a long established firm of accountants based near Waterlooville in Hampshire that have acquired an excellent reputation over many years. We are chartered accountants and auditors that offer services such as Tax accountancy and Bookkeeping.
Website address: www.hughespencer.co.uk
I spent a long time looking for a decent cloud based CRM system that integrated all customer communications in one place – email, SMS, e-fax and telephony. I was unable to find any that did this except for icomplete – which speaks for itself.
The cost is also very reasonable and the willingness of the company to consider and implement suggestions and improvements to the software has been outstanding.
Our team use the CRM with integrated VoIP as well as the built-in email marketing platform from time to time to stay in touch with our clients.
The software is also a joy to use compared with many other packages that I tested and has some outstanding features, such as contact tagging and custom fields associated with tags, that really are incredibly useful.
We have been a client of icomplete for nearly 4 years now and overall can’t really fault it.
Andrew Reed, Hughes Spencer Accountancy