We highly rate icomplete CRM because we were looking for key features in a cloud based customer CRM system. One that would enable us to access our data on any device at any time. We needed to be able to checking client records whilst in clinic or taking bookings in the office or at home of an evening. We also had to be able to access our data 24/7. icompleteCRM supports PC, Mac, Mobiles and Tablets which is ideal and gives us flexibility on what our team use. We also needed to be able to interrogate our data so that we could use it for marketing purposes to our clients and prospects.
Due to the fact that we can both access the data any time, anywhere, it allows us to work more efficiently. We love the fact that as we keep all emails and texts about treatments and appointment confirmations on all client communication. It means that we can see the full client history in one place. It save so much time and allows us to communicate very effectively and personably with our clients. As we follow up all bookings with SMS text reminders it has reduced our no-shows significantly. we ensure that we confirm bookings on email showing detail appointments and address then we follow up with text reminders a few days before.
Davis Permanent cosmetics are a type of cosmetic tattooing known as micro-pigmentation or permanent make-up. Natural pigments are gently implanted in to the dermal layer of the skin. This allows for a wide range of cosmetic enhancements from the subtle to the bold. It has long been one of the industry’s best kept secrets and now that secret is out! As we are a thriving cosmetic tatooing business we needed a customisable CRM solution.
To find out more information visit Davis Permanent Cosmetics www.davispermanentcosmetics.co.uk
We mostly use the pop up email to confirm bookings, trigger SMS text alerts, client records and calendar. I’ve never really got to grips with e-marketing but as we grow we will need to use it. Currently we use our tags to categorise our client’s treatments and we also capture potential new areas they would be interested in.
We needed a system that we can access any time, anywhere, icomplete allows us to work more efficiently. We love the fact that we can keep all emails and texts about treatments and appointment confirmations on all client records. It means that we can see the full client history in one place. It save so much time and allows us to communicate very effectively and personable with our clients. As we follow up all bookings with SMS text reminders, we have a tiny no show rate than we had before. We ensure that we confirm bookings on a email providing appointment and address details, then we follow up with text reminders a few days before the due date.
The online support was crucial in setting up and understanding how to get the best from our database. icomplete CRM provides a fast and personal service which is fantastic. We felt that they understood our business and it was important that we felt they understood our business objectives too. As a result of working so closely on the set-up and customisation, we have not needed any further custom work since we went live in the past 8 months, thus allowing stability for us using it.
A first class, personal service which is customisable without huge expense on the set up or on the e-marketing function, as we bring on new services, WE can actually make those changes ourselves which gives us agility in a competitive market. Cloud based, can grow with our business. It is fantastic value for money and it has been one of the key components to us growing so quickly and successfully! We have already recommended it to another Cosmetic Tatooist who is now a customer too as we highly rate icomplete CRM to other business owners.