Call Centre VoIP Telephony CRM

Call Centre VoIP Telephony CRM has been built specifically to businesses to offer powerful features at a fraction of the cost of traditional telephony and software solutions.

Managers can track and manage call centre activity for telesales, customer support or marketing purposes. It has an intuitive and easy to navigate interface helping to keep training costs down. The system enables all forms of communication to be stored centrally in one place. As a result, tracking call logs, playback of call recordings, task action triggers, email and SMS sends are associated to a contact record.

Managers use Call Centre VoIP Telephony CRM to monitor call activity and measure staff performance through in-built call report stats and call recording playback features. They can also allocate leads through a sales pool system to stop duplication. Giving the ability to ‘delete or hide contacts’ to prevent over calling or to delay call back action.

Call Centre VoIP Telephony CRM features:

  • Click2call with caller ID pop-up alert
  • Call Mute which is PCI compliant
  • Route and foward calls easily
  • Automated Sales Leads allocator to evenly distribute leads amongst the team
  • Pop up scripts, Forms and Letters
  • Work Flow Automation with automated tasks, email or SMS reminders

Call Centre VoIP CRM

Call Centre CRM and VoIP integration

Combining Cloud Based CRM with VoIP telephony in a call centre solution gives businesses flexibility in where they base their call centres, help desk or telesales team. The platform can be customised to adapt to specific needs and requirements with access to our in-house development team. The system also has integrated SMS, email, emarketing, task management, calendar booking and direct mail services to provide great work flow automation triggers key to any call centre company. Improve productivity and activate marketing or sales follow up at a touch of a button.

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Complete history all in one place

Complete history all in one place

  • All conversations and communications stored in a contact and shared by the team.
  • Store email, meetings, tasks, notes, documents, emarketing and SMS campaigns, eFAX, voicemail, call recording and SMS messaging.
  • Captured in real-time and shared online, accessed from anywhere. Nothing gets missed or duplicated.
Centralised call tracking system

Centralised call tracking system

  • Track & monitor team call activity all online from anywhere.
  • Analyse call logs – call costs, caller ID, call duration, missed calls, etc.
  • See team and individual call activity and productivity with call reporting, ideal for sales teams.
Share information with the team

Share information with the team

  • Real-time emarketing activity is available centrally to all of the team.
  • Email campaigns stored inside each contact including their activity and results.
  • Sales teams can respond instantly without getting lost in long lists and statistics.

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icomplete CRM for small business works with:

Use icomplete from your iPhone, Blackberry or Android smartphone iPhone, Windows Phone, Blackberry & Android smartphones
Fully compatible with Chrome, Safari and Firefox Google Chrome, Safari & Firefox compatible
Works with iPad, Surface, Google, Kindle and Android tablets iPad, Surface, Google Nexus 7, Kindle Fire & Android tablets
Works with Mac, Windows and Unbuntu Mac, Windows, Unbuntu & Linux systems
Synchronises with Outlook Synchronise with Outlook Contacts & Calendars
Import Excel spreadsheets, CSV or vCard data Import Excel spreadsheets, CSV or vCard data
Integrates with Twitter, LinkedIn & Facebook Hotmail, Windows Live, Google's Gmail & Yahoo!
Integrates with Twitter, LinkedIn & Facebook Integrates with Twitter, LinkedIn & Facebook
Call recording, caller ID, call reports, click2call, voicemail in email Call recording, reports, caller ID, Click2Call & voicemail in email