Call Centre VoIP Telephony CRM has been built specifically to businesses to offer powerful features at a fraction of the cost of traditional telephony and software solutions.
Managers can track and manage call centre activity for telesales, customer support or marketing purposes. It has an intuitive and easy to navigate interface helping to keep training costs down. The system enables all forms of communication to be stored centrally in one place. As a result, tracking call logs, playback of call recordings, task action triggers, email and SMS sends are associated to a contact record.
Managers use Call Centre VoIP Telephony CRM to monitor call activity and measure staff performance through in-built call report stats and call recording playback features. They can also allocate leads through a sales pool system to stop duplication. Giving the ability to ‘delete or hide contacts’ to prevent over calling or to delay call back action.
Call Centre VoIP Telephony CRM features:
Click2call with caller ID pop-up alert
Call Mute which is PCI compliant
Route and foward calls easily
Automated Sales Leads allocator to evenly distribute leads amongst the team
Pop up scripts, Forms and Letters
Work Flow Automation with automated tasks, email or SMS reminders
Call Centre CRM and VoIP integration
Combining Cloud Based CRM with VoIP telephony in a call centre solution gives businesses flexibility in where they base their call centres, help desk or telesales team. The platform can be customised to adapt to specific needs and requirements with access to our in-house development team. The system also has integrated SMS, email, emarketing, task management, calendar booking and direct mail services to provide great work flow automation triggers key to any call centre company. Improve productivity and activate marketing or sales follow up at a touch of a button.