Business Call Centre CRM integrated Telephony

Business Call Centre CRM integrated Telephony services centralized all in one place. It is extremely affordable and scalable to suit any business whatever the size or budget.

Business Call Centre CRM integrated Telephony services

Business owners can monitor call activity to measure staff performance. It includes call report stats and call recording playback features. All forms of communication can be stored and associated to a contact record to improve processes are being followed correctly. The system has automated processes to improve efficiency as well as an intuitive interface backed up with online training to get the team up and running quickly.

  • Click2call with caller ID pop-up alert
  • Call Mute – PCI compliant
  • Route calls easily (IVR – auto attendant)
  • Call Recording & activity reports
  • Automated Sales Leads to evenly distribute leads amongst the team
  • Pop up scripts, Forms and Letters
  • Automated Call Centre Workflow with automated tasks, email or SMS reminders
  • Customised system – access to our in-house development team
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Business call centre crm integrated telephony

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Complete history all in one place

Complete history all in one place

  • All conversations and communications stored in a contact and shared by the team.
  • Store email, meetings, tasks, notes, documents, emarketing and SMS campaigns, eFAX, voicemail, call recording and SMS messaging.
  • Captured in real-time and shared online, accessed from anywhere. Nothing gets missed or duplicated.
Centralised call tracking system

Centralised call tracking system

  • Track & monitor team call activity all online from anywhere.
  • Analyse call logs – call costs, caller ID, call duration, missed calls, etc.
  • See team and individual call activity and productivity with call reporting, ideal for sales teams.
Share information with the team

Share information with the team

  • Real-time emarketing activity is available centrally to all of the team.
  • Email campaigns stored inside each contact including their activity and results.
  • Sales teams can respond instantly without getting lost in long lists and statistics.

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icomplete CRM for small business works with:

Use icomplete from your iPhone, Blackberry or Android smartphone iPhone, Windows Phone, Blackberry & Android smartphones
Fully compatible with Chrome, Safari and Firefox Google Chrome, Safari & Firefox compatible
Works with iPad, Surface, Google, Kindle and Android tablets iPad, Surface, Google Nexus 7, Kindle Fire & Android tablets
Works with Mac, Windows and Unbuntu Mac, Windows, Unbuntu & Linux systems
Synchronises with Outlook Synchronise with Outlook Contacts & Calendars
Import Excel spreadsheets, CSV or vCard data Import Excel spreadsheets, CSV or vCard data
Integrates with Twitter, LinkedIn & Facebook Hotmail, Windows Live, Google's Gmail & Yahoo!
Integrates with Twitter, LinkedIn & Facebook Integrates with Twitter, LinkedIn & Facebook
Call recording, caller ID, call reports, click2call, voicemail in email Call recording, reports, caller ID, Click2Call & voicemail in email